Personal Information
Entreprise/Lieu de travail
Edmonton, Alberta Canada
Profession
Consultant
Secteur d’activité
Consulting / Advisory
Site Web
situ.org
À propos
Management consultant focused on customer and citizen experience. Works with clients to develop capability, capacity, and culture to deal with complex challenges. Training, coaching, immersive learning, strategy, policy, codesign.
Mots-clés
service design
design
ux
citizen experience
government
policy
customer experience
transformation
civic design
user experience
influence
service transformation
framework
innovation
civic innovation
service architecture
policymaking
change
ias10
iasummit
digital transformation
management consulting
service innovation
complexity
service delivery architecture
interaction design
open data
policy design
open government
service experience
uxott
public sector
prototyping
cx
business
organizations
businessfluency
businessofexperience
buy-in
sdn canada
organizational change
sdn
influx
canada
strategy
business transformation
transformation canvas
experience design
collaboration
management consultant
servicearchitecture
digitaltransformation
servicetransformation
sdng16
servicedesign
ux futures
tetrad
internet of things
mcluhan
iot
algorithmic ux
future of design
scenario planning
systemic design
systems design
ux design
customer service
isaba14
ixd
design for policy
policy making
code for america
cfa
cfasummit
capability
public innovation
ux lisbon
psilabs
uxlx
information policy
gov 2.0
opengov
information overload
transparency
ia
information architecture
citizen experience design
ux unicorn
designforgood
ux sphinx
uxcamp
strategic design
uxindia13
uxindia
ux101
sda
advice
students
user experience design
design advocacy
gov20
systems
uxweek
paper prototyping
web
local government
municipal
teams
customer experience design
workshop
facilitation
business fluency
mba
work
clients
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