John Mardlin

Kitchener, Canada Area Canada

Customer and Merchant Operations

Technology / Software / Internet

As a member of the customer operations team, I help our users to understand the basics of Bitcoin transactions, and navigate Coinbase's product. In this role I've focused on improving my capacity to communicate, and automate repetitive tasks. I run an internal blog, sharing tips on productivity and effective customer service. The best part is getting a first hand view of how a world class startup manages growth at a breakneck pace.