Juan Antonio Liedo Rojo, PhD

social business enterprise 2.0 digital marketing social crm marketing automation estrategia digital social business enterprise crm lead to revenue management social intranet digital transformation digital strategy social support social media scrm account based marketing abm digital workplace customer experience brand communities knowledge management km customer engagement center social business adoption co-creación social marketing comunidades de clientes comunidades de soporte contact center gov20 open government open innovation enterprise20 social business media lead generation b2b marketing cliente digital digital cx cx marketingdigitalb2b l2rm intranet intranet2.0 enterprise social networks transformación digital informal learning centro de atención a usuarios cec uimp digital business adopción social business social b social banking enterprise 2.0 efqm social commerce cocreación cctr innovación e20 #socbiz #e20 #e20biz #management20 e20 socbiz #e20 #socbiz socbiz management2.0 management 20 congreso telecentros management 2.0 linked data gov2.0 aitor moreno ibermática open gov juan liedo open data ogov idea management ideation gestion de ideas gestion personas estrategia hcm recursos humanos alineamiento