Personal Information
Entreprise/Lieu de travail
Paris Area, France, Paris France
Profession
Partner chez TouchFlows
Site Web
marktamis.com/
À propos
Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com.
He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr
Mots-clés
scrm
social crm
customer journey mapping
social business
customer
crm
customer experience
touchpoints
brand management
service dominant logic
experience
cjm
journey mapping
analytics
change management
customer centricity
e20 scrm enterprise20 socialcrm
enterprise 20
collaborative enterprise
e20
Tout plus
- Présentations
- Documents
- Infographies
Strategische Content Marketing Tools
ScribbleLive
•
il y a 8 ans
Predicting Customer Experience through Hadoop and Customer Behavior Graphs
Hortonworks
•
il y a 8 ans
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Software Conference 2014
Business of Software Conference
•
il y a 9 ans
[Fr] Le Client Social : Conférence au Printemps des Etudes à Paris le 11 avril 2014
Akio
•
il y a 10 ans
Linkedin pour les entreprises guide 2015
PlayApp
•
il y a 10 ans
Burberry social business case study
Different Spin
•
il y a 11 ans
Tendencia y Realidades del Customer Engagement
Jesus Hoyos
•
il y a 10 ans
Cloud Computing & WordPress - Scalability and High Availability - wpcampbo13
Corley S.r.l.
•
il y a 11 ans
Architecting an Highly Available and Scalable WordPress Site in AWS
Harish Ganesan
•
il y a 12 ans
SLAs on social media
Stephane Lee
•
il y a 10 ans
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
il y a 11 ans
Gamification : the importance of the initial contact
Ravard & Co
•
il y a 11 ans
Understanding Cause and Effect in Customer Behaviour
jasonmcfall
•
il y a 12 ans
Causata Overview Presentation
Causata
•
il y a 11 ans
Global Considerations for sCRM Strategy
Jesus Hoyos
•
il y a 11 ans
Componentes de un Social Command Center
Jesus Hoyos
•
il y a 11 ans
Understanding Social Business and SocialCRM
Rawn Shah
•
il y a 11 ans
Perspective On Saa S Financials (Published)
Philippe Botteri
•
il y a 15 ans
Customer Centric Business Model Innovation in the airline industry
Patrick Stähler
•
il y a 12 ans
Co-creating customer relationships by Wim Rampen
Wim Rampen
•
il y a 11 ans