Personal Information
Entreprise/Lieu de travail
Paris Area, France, Paris France
Profession
Partner chez TouchFlows
Site Web
marktamis.com/
À propos
Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com.
He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr
Mots-clés
scrm
social crm
customer journey mapping
social business
customer
crm
customer experience
touchpoints
brand management
service dominant logic
experience
cjm
journey mapping
analytics
change management
customer centricity
e20 scrm enterprise20 socialcrm
enterprise 20
collaborative enterprise
e20
Tout plus
- Présentations
- Documents
- Infographies
How to make Awesome Diagrams for your slides
otikik
•
il y a 12 ans
Social media around the world 2011
Steven Van Belleghem
•
il y a 12 ans
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
il y a 11 ans
Architecting an Highly Available and Scalable WordPress Site in AWS
Harish Ganesan
•
il y a 12 ans
Service Blueprint
Yves Pigneur
•
il y a 15 ans
Customer journey mapping
Erik Roscam Abbing
•
il y a 13 ans
Customer Centric Business Model Innovation in the airline industry
Patrick Stähler
•
il y a 12 ans
Predictable Irrationality If You Build What They Ask For, They Will Not Come
Joyce Hostyn
•
il y a 14 ans
Linkedin pour les entreprises guide 2015
PlayApp
•
il y a 10 ans
Burberry social business case study
Different Spin
•
il y a 11 ans
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Software Conference 2014
Business of Software Conference
•
il y a 9 ans
Social Network Analysis for Telecoms
Dataspora
•
il y a 14 ans
Master Class service design / design thinking
Erik Roscam Abbing
•
il y a 13 ans
SLAs on social media
Stephane Lee
•
il y a 10 ans
Predicting Customer Experience through Hadoop and Customer Behavior Graphs
Hortonworks
•
il y a 8 ans
Strategische Content Marketing Tools
ScribbleLive
•
il y a 8 ans
Cloud Computing & WordPress - Scalability and High Availability - wpcampbo13
Corley S.r.l.
•
il y a 11 ans
Leaving Flatland: Cross-Channel Customer Experience Design
Jess McMullin
•
il y a 14 ans
Dal crm al social crm
Andrea Incalza
•
il y a 12 ans
Understanding Social Business and SocialCRM
Rawn Shah
•
il y a 11 ans