Roberto Orta Aguirre

Madrid Area, Spain Spain

Prime & Customer Delivery Experience Manager at Amazon

NGO / Public Service

Customer Experience and Marketing professional with a passion for delighting customers through memorable interactions and innovation. I have a track record in driving profitable customer behavior by transforming the customer experience and rethinking how companies create and deliver customer value. I can design and implement systematic processes to diagnose and deeply understand customer’s motivation and behavior. I am skilled at managing multi-channel experiences and redesigning business processes to increase loyalty and brand recommendation. I am inspired by new digital technologies to drive brand engagement while increasing customer acquisition and maximizing profitability. I am skil...