Personal Information
Entreprise/Lieu de travail
Rio de Janeiro, RJ Brazil
Profession
Adjunct Professor
Secteur d’activité
Education
À propos
IT Corporate generalist attorney with substantial professional experience. Provides preemptive legal support in IT management. Focus on quality, ISO-9000 and business process management. Book writer.
Specialties: Organizational Management Consultant
Process Management Expertise
Information Technology and Communication Consultant
Mots-clés
capacity planning
it planning
strategic planning
business process
it diagnosis
it service management
modelagem de processos; bpmn v2
flowchart; modelagem com fluxogramas; diagramas de
mapeamento de processos; técnica de entrevistas;
pcf; process classification framework: identifica
gestão por processos; bpm; mapeamento de processo
process improvement
bpmn
bpmn notation
process improvment
it diagnosis.
it strategic planning
it service level
information system
information systems
information technology
Tout plus
- Présentations
- Documents
- Infographies