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Gutenberg impact - What happened then has happened again

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PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *

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PEX Asia 2014 Keynote Steve Towers

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Successful Customer Outcomes 2013

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CX ABACUS 2013 (Customer Journey Mapping)

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The Science of Customer Experience

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Raising the Bar to deliver customer success consistently

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CEMMethod advanced principles 2013

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DEWA UAE DEC 2012

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CEMMethod_Jan2013

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