Hai Vu Duc

Vietnam Viet Nam

Call Center/Contact Center

Telecom / Mobile

With 13 years of experiences in customer services, sales/marketing and human resource management in business model of B2B, B2C; Especially, 03 years of experiences supplying consultancy service and implementing outsourced Call Center/BPO services for big brands in various industries: telecom (Viettel, Gmobile, CMC), pay TV (VTV, AVG, HTVC), automotive (Yamaha, GM), banking/security, education, retail,..; plus 03 years of experiences supplying HRM consultancy service for big clients,.. Extensive knowledge in the field of Customer Service/Contact Center/BPO, Sales/Marketing/Market Research, HRM, including theoretical foundations, methodologies and best practices in multinational and domest...