Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Head of Service Design at Government Digital Service
Secteur d’activité
Government / Military
Site Web
www.martinjordan.de
À propos
An inspiring, confident and motivated design lead with 9 years professional experience, instrumental at all stages from service design to delivery. Communicates confidently and efficiently at all levels and uses initiative to meet the highest standards. Believes in inclusive leadership and thrives in situations where can encourage and be encouraged by peers. Always striving to go the extra mile to achieve the set goal, not afraid of challenging the status quo. Eager to learn by creating while working with multidisciplinary teams in a prototype-friendly working environment and close collaboration with stakeholders. Seeking new challenges and opportunity to define, develop and promote servi...
Mots-clés
service design
jobs-to-be-done
jtbd
design
design thinking
iot
internet of things
product design
services
user experience
service innovation
user needs
innovation
jobs
user-centered design
berlin
customer service
customer experience
customer jobs
research
customer development
value creation
lean
teaching
university
machines
job story
experience
apps
marketing
tools
methods and theories
products and services
workshop
frameworks
security
ethics
privacy
big data
data
ux
digital transformation
service
citizen experience
ux design
government
citizen
technology
conference
sxc15
service experience
interviews
customer insights
needs
interview
insights
qualitative research
market research
context
strategy
user research
value
product development
development
lean ux
agile
product management
product owner
connected devices
smart home
smart city
touchpoints
objects
business design
value proposition
resources
class
course
students
hardware
cognition
persona
prototype
cognitive
scenario
sense
inspiration
brand utility
tool
brand service
utility
brand communication
teaching resources
process
methodologies
input
global service jam
methods
Tout plus
- Présentations
- Documents
- Infographies
designing branded enterprise experiences
Erik Roscam Abbing
•
il y a 10 ans
Event Experience Design - Human Interactions at Conferences
Claudia Brückner
•
il y a 10 ans
The Essentials of Brand Strategy - General Assembly Class
Christian Vatter
•
il y a 11 ans
Customer Driven Innovation
SVPMA
•
il y a 11 ans
Open Innovation in der öffentlichen Verwaltung
Frank Piller
•
il y a 10 ans
Rethink Airport - Brand Experience im komplexen System
Hendrik Sommerfeldt
•
il y a 9 ans
Royal Alberta Museum - Cynefin Framework and Polarity Management Workshop
Angie Tarasoff
•
il y a 9 ans
Customer experience and marketing become one
Fjord
•
il y a 12 ans
Scrum Day 2013 - Co-Innovation and Intrapreneurship
Tobias Schimmer
•
il y a 10 ans
Spark the Change - Revealing the Self: Passion, Impact and Delight
Olaf Lewitz
•
il y a 9 ans
What is Means to be Strategic and Create Value (UX Strat Summit, SF 2014)
Nathan Shedroff
•
il y a 9 ans
Präsentation (Web)fontday 2014 – Über die Gestaltung von E-Books
Andrea Nienhaus
•
il y a 9 ans
Berlin JTBD Meetup, March 24 2015 – On JTBD Interviews
Tor Bollingmo
•
il y a 9 ans
Fjord@MIPTV: Expanding Platforms, The Augmented City
Fjord
•
il y a 13 ans
ConCon Manchester: user journeys for services
UK Government Digital Service
•
il y a 8 ans
Integrate everything - know everything
Markus Andrezak
•
il y a 9 ans
SDN 2010: Using Social Nodes to Design Services_Eleanor Davies
Eleanor Davies
•
il y a 13 ans