Personal Information
Entreprise/Lieu de travail
Cagliari Area, Italy, Sardinia Italy
Profession
Founder & CEO Lynx Srl Mystery Shopping & Training - Formatore - Consulente
Secteur d’activité
Apparel / Fashion
Site Web
www.mysteryshopeyes.it
À propos
I graduated in 1988 in Cagliari in Economics with honors.
Then I attended the VI° Master of Economic Development on Advanced Services - Ist. Tagliacarne - Rome and the first Master of Science of Organization - AILUN - Nuoro.
I was hired by the ISSO Spa Marketing and Human Resources Milan (now Watson Wyatt) as a junior consultant and, in about three years of collaboration, I worked on consulting projects and teaching on the topics of Organizational Behavior and Marketing in the Service Companies.
In 1993 I was hired by the Consorzio Ventuno - Instrumental Body of the Sardinian Region becoming operational coordinator of "Clusters and business networks Division."
From 2000 to 2012 I worked a...
Mots-clés
marketing
customer experience
social media
facebook
wow
mystery shop
turismo 2.0
social
media
tripadvisor
turismo
neuromarketing
presentation
likeology
fan page
fan
viral
big data
pet friendly
mystery call
survey
referendum
mistery shop
yo
twitter
millennials
instagram
generazione y
slide
slideshare
bitstrips
business
video games
gamification
travel and tourism
customer service
inbound marketing
active tourism
cycling
tourism
customer management
pizza
customer satisfaction
contact center
call center
tourism 2.0
tribe
tribù
neuroscience
neuroscienze
engagement
old brain
smm
engage
social media marketing
i like
neuromaketing
marketing apple selling vendite non convenzionale
pagina
page
territoriale
continuit
mystery
hotel
guest
shopping
service
experience
caffè
coffee
virale
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