Armando De Lucia
97
Abonné
Personal Information
Entreprise/Lieu de travail
Rome Area, Italy, RM Italy
Profession
Social CRM & Cloud Solution Consultant ☁ ZOHO ☁ FRESHDESK ☁ GOOGLE APPS FOR WORK ☁ BPMonline
Secteur d’activité
Apparel / Fashion
Site Web
www.crmpartners.it
À propos
Managing Director of CRMPartners, a network of CRM and Digital Communication consultants.
Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others.
In the last two years he has contributed to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers.
Nov2002-Oct2003
Klaus Dav...
Mots-clés
crm
customer service
customer relationship management
crmpartners
customer management
customer experience
helpdesk
ticketing
marketing
social media
adwords
seo
web 2.0
marketing-2.0
permission marketing
relationship marketing
marketing relazionale
marketing relacional
armando de lucia
market analysis
sales
salesforce
marketing automation
digital strategy
digital transformation
digital marketing
customer support
freshdesk
customer lifetime value
customer value
customer satisfaction
corso breve
pmi
master
course
lifetime value
ltv
personal branding
analytics
marketing analysis
facebook
facebook timeline
facebook features
facebook page
virtual community
advertising on line
pubblicidad en internet
pay per click
webmarketing
e-commerce
vender en internet
ppc
publicidad en internet
Tout plus
- Présentations
- Documents
- Infographies
The SoDA Report (Volume 2, 2013)
Society of Digital Agencies
•
il y a 10 ans
Social Media for SEO in 2012
Rand Fishkin
•
il y a 12 ans
The Future of SEO
Rand Fishkin
•
il y a 11 ans
Crm Enterprise Rent A Car Case Study
pgsm.crm
•
il y a 15 ans
60 Minute Brand Strategist: Extended and updated hard cover NOW available.
Idris Mootee
•
il y a 15 ans
Blueprint+: Developing a Tool for Service Design
Andy Polaine
•
il y a 14 ans
Facebook Global Pages for Brands
Ogilvy Consulting
•
il y a 11 ans
Ogilvy On: Social Media for B2B Companies
Ogilvy Consulting
•
il y a 14 ans
The 8 Success Criteria For Facebook Page Marketing
Jeremiah Owyang
•
il y a 13 ans
Your Brand: The Next Media Company
Michael Brito | Zeno Group
•
il y a 10 ans
Marketing In A Recession - HubSpot
HubSpot
•
il y a 15 ans
Ogilvy on: Travel and Social Media
Ogilvy Consulting
•
il y a 14 ans
Marketing redes sociales
Human Level
•
il y a 13 ans
15 Ways to Professionally Brand You
Todd Stephens
•
il y a 16 ans
Internet Marketing -Email, Social Media and Search in the Overall Marketing Mix
Advanced Media Productions
•
il y a 15 ans
Las 20 Tendencias Hot del Nuevo Consumidor y sus aplicaciones al Marketing
Consumer Truth - Insights & Planning
•
il y a 15 ans
Costruire Personas e Customer Journey Map
Sketchin
•
il y a 10 ans
Insight-Driven Innovation: Structural collaboration with consumers for breakthrough in packaging design, a case for Heinz Ketchup
InSites Consulting
•
il y a 10 ans
Tu sei il tuo brand: marketing personale e personal branding
Stefano Principato
•
il y a 10 ans
Top 7 Social Metrics - GDC Europe 2011
Kontagent
•
il y a 12 ans