Fernanda Antognoli Só dos Santos
4 SlideShares 81 Abonné 107 Suivis
Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Strategy and Service Designer at Day Customer Experience
Secteur d’activité
Consulting / Advisory
Site Web
www.dayservicedesign.com
À propos
Strategy and service designer with background in business management, strategic planning and research, digital strategy, customer service, retail management, and architectural project planning.
Coordonnées
Mots-clés
customer experience service design strategic planning experiencia do consumidor strategy transformação digital gestao de negocios day customer experience design de servicos proposta de valor marcas branding value proposition business model generation planejamento estratégico
Tout plus

Présentations

(4)
Tout voir

Framework Planejamento Estratégico Day

il y a 7 ans • 730 Vues

Design de Serviços, etc.

il y a 7 ans • 926 Vues

Customer Experience as a Tool - Day Customer Experience

il y a 6 ans • 83 Vues

Cx as a Tool - A experiência do cliente como agente de transformação.

il y a 5 ans • 94 Vues

J’aime

(36)
Tout voir

Workshop Inception Enxuta

Mayra de Souza • il y a 6 ans

Smart Spending is not Just About The Numbers

accenture • il y a 7 ans

Mapping Experiences - Workshop Presentation

Jim Kalbach • il y a 7 ans

5 Things I Wish I Knew – A Service Design Journey

Jamin Hegeman • il y a 10 ans

Case Study: Starbucks

Angelito Estrada, MBA • il y a 9 ans

15 Tips for Compelling Company Updates on LinkedIn

LinkedIn • il y a 10 ans

POST-DEMOGRAPHIC IMPERATIVES

TrendWatching • il y a 8 ans

What is service design?

Dhyana Scarano • il y a 8 ans

Service Design

Edmund Groepl • il y a 15 ans

Think Digital - strategy, leadership and capability

Dave Briggs • il y a 9 ans

Gamification picture-formula description

Juan J. F. Valera Mariscal • il y a 9 ans

Mapping a service

Meld Studios • il y a 12 ans

Como Criar Categorias e Tags no Monitoramento de Mídias Sociais

Social Figures • il y a 10 ans

SIXSeoul13 Day 3: Change the Game - Uffe Elbaek

Social Innovation Exchange • il y a 10 ans

2013 05 BEA - ’Mobile is eating the World’

Benedict Evans • il y a 10 ans

[Talk inc] online research

Talk Inc. • il y a 11 ans

Mudanças do Consumidor Digital

Talk Inc. • il y a 11 ans

Apres rede la cle

Lusia Nicolino • il y a 11 ans

A Revolução da Comunicação Memética - Braulio Medina - #smwsp

Braulio Medina 🚀 • il y a 11 ans

Workshop #SMWSP - Monitoramento para Facebook

Mariana Oliveira • il y a 11 ans

Hubspot: The ultimate inbound marketing glossary

Brian Crotty • il y a 11 ans

PSFK: Future Of Retail Presentation 120710102311-phpapp01

Brian Crotty • il y a 11 ans

Métricas para Mídias Sociais

PaperCliQ Comunicação • il y a 13 ans

A Framework for Social Analytics

Susan Etlinger • il y a 12 ans

ROI e Métricas de Venda em Mídias Sociais

Estêvão Soares Custodio • il y a 12 ans

A NOVA POLÍTICA DIGITAL 3.0

Agência Camozzato • il y a 12 ans

Relacionamento Agencias x Clientes

Nino Carvalho - Consultor e Professor • il y a 12 ans

Mobilize Mobile Overview (Portuguese)

Brian Crotty • il y a 12 ans

APP/API e Mobile: o que usar e quando

Michel Lent Schwartzman • il y a 12 ans

Conteúdo para twitter: Como fazer?

pedrojansen • il y a 12 ans
Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Strategy and Service Designer at Day Customer Experience
Secteur d’activité
Consulting / Advisory
Site Web
www.dayservicedesign.com
À propos
Strategy and service designer with background in business management, strategic planning and research, digital strategy, customer service, retail management, and architectural project planning.
Mots-clés
customer experience service design strategic planning experiencia do consumidor strategy transformação digital gestao de negocios day customer experience design de servicos proposta de valor marcas branding value proposition business model generation planejamento estratégico
Tout plus