Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Strategy and Service Designer at Day Customer Experience
Secteur d’activité
Consulting / Advisory
Site Web
www.dayservicedesign.com
À propos
Strategy and service designer with background in business management, strategic planning and research, digital strategy, customer service, retail management, and architectural project planning.
Mots-clés
customer experience
service design
strategic planning
experiencia do consumidor
strategy
transformação digital
gestao de negocios
day customer experience
design de servicos
proposta de valor
marcas
branding
value proposition
business model generation
planejamento estratégico
Tout plus
- Présentations
- Documents
- Infographies
Workshop Inception Enxuta
Mayra de Souza
•
il y a 6 ans
Smart Spending is not Just About The Numbers
accenture
•
il y a 7 ans
Mapping Experiences - Workshop Presentation
Jim Kalbach
•
il y a 7 ans
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
il y a 10 ans
Case Study: Starbucks
Angelito Estrada, MBA
•
il y a 9 ans
15 Tips for Compelling Company Updates on LinkedIn
LinkedIn
•
il y a 10 ans
POST-DEMOGRAPHIC IMPERATIVES
TrendWatching
•
il y a 8 ans
What is service design?
Dhyana Scarano
•
il y a 8 ans
Service Design
Edmund Groepl
•
il y a 15 ans
Think Digital - strategy, leadership and capability
Dave Briggs
•
il y a 9 ans
Gamification picture-formula description
Juan J. F. Valera Mariscal
•
il y a 9 ans
Mapping a service
Meld Studios
•
il y a 12 ans
Como Criar Categorias e Tags no Monitoramento de Mídias Sociais
Social Figures
•
il y a 10 ans
SIXSeoul13 Day 3: Change the Game - Uffe Elbaek
Social Innovation Exchange
•
il y a 10 ans
2013 05 BEA - ’Mobile is eating the World’
Benedict Evans
•
il y a 10 ans
[Talk inc] online research
Talk Inc.
•
il y a 11 ans
Mudanças do Consumidor Digital
Talk Inc.
•
il y a 11 ans
Apres rede la cle
Lusia Nicolino
•
il y a 11 ans
A Revolução da Comunicação Memética - Braulio Medina - #smwsp
Braulio Medina 🚀
•
il y a 11 ans
Workshop #SMWSP - Monitoramento para Facebook
Mariana Oliveira
•
il y a 11 ans