Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Strategy and Service Designer at Day Customer Experience
Secteur d’activité
Consulting / Advisory
Site Web
www.dayservicedesign.com
À propos
Strategy and service designer with background in business management, strategic planning and research, digital strategy, customer service, retail management, and architectural project planning.
Mots-clés
customer experience
service design
strategic planning
experiencia do consumidor
strategy
transformação digital
gestao de negocios
day customer experience
design de servicos
proposta de valor
marcas
branding
value proposition
business model generation
planejamento estratégico
Tout plus
- Présentations
- Documents
- Infographies
15 Tips for Compelling Company Updates on LinkedIn
LinkedIn
•
il y a 10 ans
2013 05 BEA - ’Mobile is eating the World’
Benedict Evans
•
il y a 11 ans
Case Study: Starbucks
Angelito Estrada, MBA
•
il y a 9 ans
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
il y a 10 ans
A Framework for Social Analytics
Susan Etlinger
•
il y a 12 ans
Social Revolution: Connecting with Today’s Customer
HubSpot
•
il y a 12 ans
Service Design
Edmund Groepl
•
il y a 15 ans
POST-DEMOGRAPHIC IMPERATIVES
TrendWatching
•
il y a 8 ans
Métricas para Mídias Sociais
PaperCliQ Comunicação
•
il y a 13 ans
Mapping a service
Meld Studios
•
il y a 13 ans
Twitter - Conceitos, Estratégias e Ferramentas, por Martha Gabriel
Martha Gabriel
•
il y a 14 ans
Hubspot: The ultimate inbound marketing glossary
Brian Crotty
•
il y a 11 ans
What is service design?
Dhyana Scarano
•
il y a 8 ans
Smart Spending is not Just About The Numbers
accenture
•
il y a 7 ans
47 Mandamentos
Gringo
•
il y a 14 ans
Como Criar Categorias e Tags no Monitoramento de Mídias Sociais
Social Figures
•
il y a 10 ans
Cibridismo: o fim da vida OFF line, por Martha Gabriel
Martha Gabriel
•
il y a 12 ans
Mapping Experiences - Workshop Presentation
Jim Kalbach
•
il y a 7 ans
Relacionamento Agencias x Clientes
Nino Carvalho - Consultor e Professor
•
il y a 12 ans
A NOVA POLÍTICA DIGITAL 3.0
Agência Camozzato
•
il y a 12 ans